Support

About the role of the CarePartner​

Clarify CarePartners are here to support your skin treatments. Feel free to contact us. Current, up-to-date information is always available to your doctor.

Watch video
What types of questions will CarePartners be able to answer?

CarePartners are able to answer a variety of questions regarding home light therapy. Note: CarePartners do not give any medical advice.

How will I communicate with a CarePartner?

You may contact Clarify by voice, email or chat.

Can I call a CarePartner if my device is not working?

Yes, CarePartners will be able to answer technical difficulties you may have during your treatments.

Why do I need a CarePartner?

Rest easy knowing CarePartners are here to support you through your entire journey from the treatment phase to the maintenance phase and beyond. CarePartners understand your chronic skin condition and are able to support you with your treatment while also providing guidance and assistance.

Getting Started

Learn about the Clarify system

The Clarify Home Light Therapy system makes targeted, precision, Narrow Band UVB therapy convenient for you in the comfort of your home or even while traveling. Once you order your Clarify System and we receive a prescription, a CarePartner will reach out to you. Together, we begin your personalized education and treatment program. CarePartners help to enhance your understanding of phototherapy, your specific chronic skin condition and your treatment. CarePartners provide support and guidance, fostering safe and well-monitored home treatments as prescribed by your physician.

Determine if it’s right for you

Home-based, self-administered care is not for everyone. It takes some planning and dedication to your treatment. Ask yourself these simple questions and if they are all “yes”, then Clarify is most likely a good fit for you.

  • Have you been diagnosed with a skin condition that can be treated with phototherapy?
  • Can you dedicate some time in your day for your treatments?
  • Are you at ease with following directions, and if needed, reaching out to a CarePartner to ask some clarifying questions?
  • Do you feel comfortable using a smartphone?
  • Treatment may take several months and does not result in a cure. Setting realistic expectations for yourself, with the help of your physician, is a must. Are you willing to commit to the months of home phototherapy that may be needed?
Obtain a prescription and receive your home Clarify System

Your Clarify journey begins with contacting your doctor to determine if you may be a good candidate. When scheduling an appointment, we recommend requesting an evaluation for home UVB therapy. If your physician is very familiar with your situation, he or she may be comfortable prescribing Clarify Home Light Therapy immediately. Should you need assistance, we’re happy to reach out to your physician on your behalf. If you do not have a doctor, we can also help to find a physician.

Meet a CarePartner and prepare for your first treatment

You’ll be contacted by a Clarify CarePartner once we receive your doctor’s prescription, and we’ll keep you informed every step of the way. A Clarify password unlocks your personalized features within the app and a light therapy training program begins immediately— on your schedule. By the time your system arrives, you’ll be ready for your first self-treatment. Many people feel confident performing the first treatment independently. Others prefer the first treatment to be performed with a CarePartner phone appointment. We’ll follow-up the next day. Thereafter, most people need to contact CarePartners only on occasion, but we’ll continue to monitor and reach out to you periodically to support your care.

Frequently Asked Questions

The Clarify System

How do I know if I am a good candidate for the Clarify Home Light Therapy System?

People who have psoriasis, vitiligo, eczema or other chronic skin condition that respond to light therapy are potential candidates for our service. Those with relatively small, scattered areas of involvement or who want additional control for problem areas when taking combination therapies are ideally suited to Clarify Home Light Therapy.

Our handheld, targeted device is designed to deliver a precise dose to affected areas and minimize treatment of unaffected skin. The total surface area for each treatment is a square with each side measuring about 2 inches. Treatments may require from seconds to minutes to deliver depending on your skin color, diagnosis and the stage of your therapy.

You must be able to reach treatment areas or have someone who can help you. Familiarity with smartphones helps with the initial system set up, but is not necessary. CarePartners are here to help you.

What are the benefits of home treatment versus in-clinic care?

Home treatment can be done any time of day and according to your personal schedule. If you need to change to a later time of day, you can! Your Clarify device is also very compact and easy to take with you when traveling. Sometimes Clarify home therapy is prescribed in addition to in-clinic phototherapy.

Can I combine light therapy with my other medications?

Your prescribing physician will determine if you have any contraindications to light therapy or need dose adjustments to account for your medications. Clarify CarePartners are also very familiar with treatments associated with your skin condition. They will work together with you and your physician to ensure optimal treatment safety and efficacy.

What are the risks of phototherapy?

Although the safety features and targeted nature of the handheld helps to minimize unwanted side effects, phototherapy does come with some risks. The most common short-term side effects are tanning, hyperpigmentation, skin texture changes, and in some rare instances, scar formation. These changes can often be alleviated or prevented with careful, observant care. Increased incidence of skin cancers in patients who have received NB-UVB therapy has not yet been established; however, few large studies have been done looking at the long-term effects of NB-UVB in your skin condition. As a result, the risks and benefits must be weighed by you and your physician. Chronic exposure to UV can damage eyes. Thus, it is important to wear safety eyewear during each treatment session.

Are there contraindications to phototherapy?

Although there are few absolute contraindications to phototherapy, such as history of light sensitivity and genetic skin cancer conditions, relative contraindications include history of skin cancer and poor response to phototherapy. Risks of treatment should be discussed with your physician, especially if you have lighter skin, are taking a medication associated with sun-sensitivity, and/or are taking immunosuppressive agents (such as azathioprine and cyclosporine) with markedly increased risk of UV-related skin cancer.

How long is the treatment time?

Treatments may require from seconds to minutes to deliver depending on your skin color, diagnosis and the stage of your therapy. As treatment progresses, dosage is often increased to speed healing, which adds to overall treatment time. Those with relatively small, scattered areas of involvement or who want additional control for problem areas when taking combination therapies are ideally suited to Clarify Home Light Therapy.

How do I obtain a prescription?

We recommend contacting your doctor to determine if you may be a good candidate. When scheduling an appointment, we recommend requesting an evaluation for home UVB therapy. If your physician is very familiar with your situation, he or she may be comfortable prescribing Clarify Home Light Therapy immediately. Should you need assistance, we’re happy to reach out to your physician on your behalf. If you do not have a doctor, we can also help you to find a prescribing physician.

What if my skin condition does not improve with home light therapy?

Unfortunately, no treatment is effective for all patients.  Together, you and your doctor can decide the best course of action if it is determined you do not respond to phototherapy.

Has this device been cleared by the FDA and what are the indications for use?

Yes! The Clarify Home Light Therapy system received FDA clearance on May 23, 2017. It is an Ultraviolet Light Emitting Medical Device intended for use in localized phototherapeutic treatment of dermatologic conditions such as psoriasis, vitiligo, atopic dermatitis (eczema), seborrheic dermatitis and leukoderma on all skin types (I-VI).

Will my health care insurance pay for the Clarify Home Light Therapy System?

Many insurers offer reimbursement for home phototherapy equipment, depending on the diagnosis, medical history, and individual coverage policies. Since the Clarify System is new, no specific coverage policies have been established for our technology, and there is no history of acceptance or rejection of submitted claims.

We believe strongly in the clinical and economic benefits of our technology, and UVB treatment is universally accepted as effective in treating many chronic skin diseases. We will certainly make our case for coverage with public and private health care plans, but at this early stage we can’t predict whether or when the Clarify System will be covered. We will keep you posted on reimbursement progress through our website.

Billing, Returns, and Support

What is the monthly $9.99 subscription fee? Is it optional?

The Comprehensive Clarify CarePartner support subscription is an important component of Clarify’s role in helping you manage your chronic skin condition and is not optional; it includes:

  • Email, chat, and phone support from the CarePartners team
  • Complete record of your treatments and photo records of our progress available to you and your physician
  • Patient education regarding Clarify Home Light Therapy
  • Succinct treatment progress reports for your physician
  • Communication back to your physician, when needed
  • Software updates for both the App and Handheld
When will the monthly $9.99 subscription fee begin?

The Clarify subscription fee will begin once you receive your device. During the pre-order phase (through Nov 2017), you will be notified when your device ships to enter your credit card information to initiate the monthly subscription.

What is PayPal Credit and how does it work?

PayPal Credit is a line of credit from Comenity Capital Bank that gives you the flexibility to pay for your purchase now, or pay over time. It’s easy to apply and easy to use. Check out with PayPal and then choose PayPal Credit. Answer 2 quick questions and accept the terms. You’ll know within seconds if you are approved. Look for your PayPal Credit statement via email.

With PayPal Credit, do I have a Credit Line and how much will it be?

Yes. Once you’re approved, Comenity Capital Bank will open a PayPal Credit account with a Credit Line of at least $250.

How do I pay my PayPal Credit bill?

You’ll receive monthly statements and can choose to pay in full or over time (interest charges may apply). For your convenience, once you link your PayPal Credit and PayPal accounts, you can keep track of your purchases and make payments on PayPal.com. Pay your balance due from either your PayPal balance or your bank account.

Is there an annual fee to use PayPal Credit?

No, there is no annual fee. See the Terms and Conditions.

With PayPal Credit, what is the Annual Percentage Rate (APR)?

The Annual Percentage Rate for standard purchases and cash advances on a PayPal Credit line is 19.99%, although some special offers have a lower, promotional APR. The Minimum Interest Charge is $2.00. Of course, you can choose to pay your entire balance by the payment due date to avoid interest charges.

Is there a number I can call if I have additional questions about PayPal Credit?

Yes there is. PayPal Credit’s customer service department is available to assist you with your PayPal credit related issues. Please call us at 877-738-6041 and we will do our best to help.

Is the system covered by a warranty?

Yes, there is a one year warranty that covers the device and software for manufacturer’s defects.

Can I return my device?

If your device has stopped working and is still under warranty, please contact us for troubleshooting assistance. If we find that your device is in fact defective while within the warranty period, we will issue a replacement upon receipt of the defective device within 7 days. If the root cause is determined to be a software defect, we will address the defect with a patch within a reasonable time frame.

If the failure is determined to be caused by the user or is otherwise outside of the scope of the warranty, we will bill for time and materials to fix your device or charge for a replacement device.

Contact Clarify Patient Support at support@clarifymed.com or 877-738-6041 if you have any questions.

What happens if I cannot get a prescription, or I change my mind before shipment?

For the pre-order phase (now through Nov 2017), should you choose to cancel your order before shipment, we will issue you a full refund.

Device

How large is the device treatment area?

The total treatment surface is a square with each side measuring about 2 inches.

What if my device breaks or doesn’t work?

Support is available to help troubleshoot or assist in replacement or repair when necessary.

Are there replaceable parts or maintenance required?

No replacement parts or maintenance is required.

Can I share my device with a family member?

The device will only function with your personal prescription.

Mobile App

What are the smartphone requirements?

The most recent versions of Android (Version 6+) and iPhone iOS (Version 9+) are supported. Your phone requires 50 MB of available storage.

Why must I download the Clarify Medical app?

The Clarify mobile app is the connection between your physician’s prescription and the Clarify handheld. It assures that the dosage and frequency your doctor prescribes govern the performance of the system. It also unlocks secure access to personalized phototherapy education, treatment, and CarePartner support services.

Can the Clarify handheld act independently of the mobile app?

No.

How is my information kept confidential?

All patient data is encrypted when it is transferred or stored using procedures that conform with HIPAA security standards.

Why does the Clarify Medical app need to access my calendar?

You are able to select treatment days and times that work best for you and based on your physician’s personalized, prescription treatment plan. Phone-based scheduling allows you to send yourself reminders for your light therapy treatments.

Why does the Clarify Medical app need to access my camera?

Photos are the ideal way to record condition progress. You will be prompted to photograph the skin areas being treated, so progress may be viewed easily over time.

How will my information be used?

Your information will be kept private and released only to people you authorize to view. All patient data is encrypted when it is transferred or stored using procedures that conform with HIPAA security standards.