FAQ

The Zerigo Health Solution

HOW DO I KNOW IF I AM A GOOD CANDIDATE FOR THE ZERIGO HEALTH SOLUTION?

People who have psoriasis, vitiligo, eczema, or other chronic skin conditions that respond to light therapy are potential candidates for our service. Those with relatively small, scattered areas of involvement or who want additional control for problem areas when taking combination therapies may be suited for the Zerigo Health Solution.

Our handheld, targeted device is designed to deliver a precise dose of therapeutic light to affected areas and to minimize the treatment of unaffected skin. The total surface area for each treatment is a square with each side measuring about 2 inches. Treatments may require from seconds to minutes to deliver, depending on your skin color, diagnosis, and the stage of your therapy.

You must be able to reach your treatment areas or have someone who can help you. Familiarity with smartphones helps with the initial system setup but is not necessary. ZerigoCare Guides are here to help you.

WHAT ARE THE BENEFITS OF AT HOME TREATMENT VERSUS IN-CLINIC CARE?

Home treatment can be done any time of day and according to your personal schedule. If you need to change to a later time of day, you can! Your Zerigo Health Home Phototherapy Device is also very compact and easy to take with you when traveling.

CAN I COMBINE LIGHT THERAPY WITH MY OTHER MEDICATIONS?

Your prescribing physician will determine if you have any contraindications to light therapy or need dose adjustments to account for your medications. ZerigoCare Guides are very familiar with the treatments associated with skin conditions like yours. They will work together with you and your physician to ensure optimal treatment safety and efficacy.

WHAT ARE THE RISKS OF PHOTOTHERAPY?

Although the safety features and targeted nature of the handheld device helps to minimize unwanted side effects, phototherapy does come with some risks. The most common short-term side effects are tanning, hyperpigmentation, skin texture changes, and in some rare instances, scar formation. These changes can often be alleviated or prevented with careful, observant care. Increased incidence of skin cancers in patients who have received NB-UVB therapy has not yet been established; however, only a limited number of large studies have looked at the long-term effects of NB-UVB on chronic skin conditions. As a result, the risks and benefits of light therapy must be weighed by you with your physician. Chronic exposure to UV light can damage the eyes. Thus, it is important to wear the Zerigo-provided safety eyewear during each treatment session.

ARE THERE CONTRAINDICATIONS TO PHOTOTHERAPY?

Although there are few absolute contraindications to phototherapy, such as history of light sensitivity and genetic skin cancer conditions, relative contraindications include a history of skin cancer and poor response to phototherapy. Risks of treatment should be discussed with your physician, especially if you have lighter skin, are taking a medication associated with sunsensitivity, and/or are taking immunosuppressive agents (such as Azathioprine and Cyclosporine) that can markedly increase the risks of UV-related skin cancer.

HOW LONG IS THE TREATMENT TIME?

Treatments may require from seconds to minutes to deliver depending on your skin color, diagnosis, and the stage of your therapy. As treatment progresses, the dosage is often increased to speed healing, which adds to overall treatment time. Those with relatively small, scattered areas of involvement or who want additional control for problem areas when taking combination therapies are suited for the Zerigo Health Solution.

HOW DO I OBTAIN A PRESCRIPTION?

We recommend contacting your doctor to determine if you may be a good candidate. When scheduling an appointment, we recommend requesting an evaluation for home UVB therapy. If your physician is very familiar with your situation, he or she may be comfortable prescribing the Zerigo Health Solution immediately. Should you need assistance, we’re happy to reach out to your physician on your behalf. If you do not have a doctor, we can also help you to find a prescribing physician.

WHAT IF MY SKIN CONDITION DOES NOT IMPROVE WITH HOME LIGHT THERAPY?

Unfortunately, no treatment is effective for all patients. Together, you and your doctor can decide the best course of action if it is determined you do not respond to phototherapy

HAS THIS DEVICE BEEN CLEARED BY THE FDA AND WHAT ARE THE INDICATIONS FOR USE?

Yes! The Zerigo Health Solution received FDA clearance on May 23, 2017. It is an Ultraviolet Light Emitting Medical Device intended for use in localized phototherapeutic treatment of dermatologic conditions such as psoriasis, vitiligo, atopic dermatitis (eczema), seborrheic dermatitis, and leukoderma on all skin types (I-VI).

WILL MY HEALTH CARE INSURANCE PAY FOR THE ZERIGO HEALTH SOLUTION?

The Zerigo Health Solution may be provided at no cost to you through your employer health plan. Additionally, many insurers offer reimbursement for home phototherapy equipment, depending on the diagnosis, medical history, and individual coverage policies.

Returns

IS THE SYSTEM COVERED BY A WARRANTY?

Yes, there is a one-year warranty that covers the device and software for manufacturer’s defects.

CAN I RETURN MY DEVICE?

If your device has stopped working and is still under warranty, please contact us for troubleshooting assistance. If we find that your device is defective and within the warranty period, we will issue a replacement device within 7 days of receiving the defective device. If the root cause is determined to be a software defect, we will address the defect with a patch within a reasonable time frame.

If your device is covered by insurance, any confirmed malfunction will be replaced at no cost.

If the failure is determined to be caused by the user or is otherwise outside of the scope of the warranty, there may be a charge for a replacement device.

Contact Zerigo Health Patient Support at support@zerigohealth.com or 877-738-6041 if you have any questions.

Device

HOW LARGE IS THE DEVICE TREATMENT AREA?

The total treatment surface is a square with each side measuring about 2 inches.

WHAT IF MY DEVICE BREAKS OR DOESN’T WORK?

Support is available to help troubleshoot or assist in replacement or repair when necessary.

ARE THERE REPLACEABLE PARTS OR MAINTENANCE REQUIRED?

No replacement parts or maintenance is required.

CAN I SHARE MY DEVICE WITH A FAMILY MEMBER?

The device will only function with your personal prescription.

Mobile App

WHAT ARE THE PHONE REQUIREMENTS TO SUPPORT THE ZERIGO HEALTH MOBILE APP AND DEVICE?

The most recent versions of Android (Version 10.0+) and iPhone iOS (Version 13.0+) are supported. Your phone must have at least 50 MB of available storage

WHY MUST I DOWNLOAD THE ZERIGO HEALTH MOBILE APP?

The Zerigo Health Mobile App is the connection between your physician’s prescription and the Zerigo Health handheld device. It assures that the dosage and frequency your doctor prescribes govern the performance of the system. It also unlocks secure access to personalized phototherapy education, treatment, and ZerigoCare Guide support services.

CAN THE ZERIGO HEALTH HANDHELD ACT INDEPENDENTLY OF THE MOBILE APP?

No, the Zerigo Health Home Phototherapy Device is a part of a connected treatment management and monitoring system that requires connection to the Mobile App

HOW IS MY INFORMATION KEPT CONFIDENTIAL?

All patient data is encrypted when it is transferred or stored using procedures that conform with HIPAA privacy and security standards. If you input personal information about yourself in the Zerigo Health Mobile App, and/or you acquire and use the Home Light Device, and you wish to review and/or request changes to any of your information collected through the Zerigo Health Mobile App or by a ZerigoCare Guide, contact Zerigo Health Patient Support at support@zerigohealth.com or call 877-738-6041.

WHY DOES THE ZERIGO HEALTH MOBILE APP NEED TO ACCESS MY CALENDAR?

You are able to select treatment days and times that work best for you and based on your physician’s personalized, prescription treatment plan. Phone-based scheduling allows you to send yourself reminders for your light therapy treatments.

WHY DOES THE ZERIGO HEALTH MOBILE APP NEED TO ACCESS MY CAMERA?

Photos are the ideal way to record condition progress. You will be prompted to photograph the skin areas being treated, so progress may be viewed easily over time.

HOW WILL MY INFORMATION BE USED?

Your information will be kept private and released only to people you authorize to view it. All patient data is encrypted when it is transferred or stored using procedures that conform with HIPAA privacy and security standards.